Privacy Policy

Last updated: August 2026

Mountain World Treks and Expedition Pvt. Ltd. respects your privacy. We collect personal information when we need it to answer your enquiry, confirm your booking, arrange your trip, process payments, or complete permits and other travel requirements.

This policy explains what information we collect, why we need it, and how we handle it.

1. Information We Collect

When you contact us, request a quotation, fill out a booking form, or confirm a trip, we may collect:

• Full name
• Email address
• Phone or WhatsApp number
• Country of residence
• Travel dates and trip details
• Passport copy and passport details
• Date of birth and nationality
• Flight information
• Emergency contact details
• Information required for permits and other travel arrangements
• Messages and other information you choose to send us

We ask for information that is relevant to your enquiry or the services you have booked.

2. Payment Information

When you pay for a trip, we may record the amount, date, payment method, transaction reference, and other details needed to identify the payment.

Card payments may be handled by an external payment provider. We do not store your complete card number or card security code.

For bank transfers, we may receive the name, amount, bank details, and reference shown with the transaction.

3. Information Collected Through Our Website

When you visit our website, technical information may be collected automatically, including your IP address, browser and device type, pages visited, time spent on the site, and referring page.

We use this information to monitor the website, fix technical problems, understand which pages visitors use, and improve the site.

4. How We Use Your Information

We use your information to:

• Answer enquiries and prepare quotations
• Confirm and manage bookings
• Arrange permits, flights, accommodation, transport, guides, and porters
• Confirm and record payments
• Send itineraries and important travel information
• Meet immigration, permit, tourism, and other official requirements
• Deal with questions or problems related to your trip
• Maintain necessary business and financial records
• Send newsletters or travel offers if you have chosen to receive them

We do not sell your personal information.

5. Who We Share It With

A trekking trip involves several people and organizations, so some information needs to be passed to the relevant service provider.

Depending on your itinerary, this may include:

• Permit and government authorities
• Immigration offices
• Airlines and flight operators
• Hotels and trekking lodges
• Transportation providers
• Guides, porters, and local partners
• Banks and payment processors
• Website, hosting, email, and technical service providers

For example, a passport copy may be required for a trekking permit, while your name and arrival details may be needed by a hotel or flight operator.

We share only the information needed for the particular arrangement.

6. Passport and Travel Documents

Many treks and tours require a passport copy for permits, flights, accommodation, or other arrangements.

We may keep copies of travel documents for as long as they are needed to arrange your trip and for necessary accounting, legal, or business records.

Please send only documents we have requested.

7. Cookies

Our website may use cookies to keep certain functions working, remember preferences, understand visitor activity, and measure website performance.

You can manage or disable cookies through your browser. Some website functions may not work properly when certain cookies are disabled.

8. Third-Party Services and Websites

We may use third-party services for website hosting, analytics, security, email, contact forms, payments, and communication.

If you contact us through WhatsApp, Facebook, Instagram, or another platform, that company may also process the information you provide. Its own privacy policy applies to that part of the communication.

Our website may also link to airlines, hotels, government offices, payment services, and other external websites. Their privacy policies apply when you use those sites.

9. Marketing

If you choose to receive our newsletters or travel offers, we may use your email address for those messages.

You can unsubscribe at any time. This will not stop necessary communication about a booking you have already made, including payment, itinerary, flight, or departure information.

10. Reviews, Photos, and Testimonials

If you give us permission to use a review, photograph, video, or testimonial, we may publish it on our website, social media, brochures, or other company materials.

If you later ask us to stop using your content, we will make reasonable efforts to remove it from future use. Content that has already been printed, distributed, or shared by others may not be possible to retrieve.

11. Protecting Your Information

We limit access to customer information to people who need it for their work and take reasonable steps to protect documents, accounts, and systems from unauthorized access or misuse.

No internet connection, email service, or online storage system is completely secure, so please take care when sending passports and other personal documents.

12. How Long We Keep Your Information

We keep booking, payment, permit, and other business records for as long as they are needed for the trip and for legitimate accounting, tax, legal, or business purposes.

When information is no longer required, we may delete or securely dispose of it.

13. Information About Other Travelers

If you book a trip for another person, please make sure you have their permission before giving us their personal information.

You are responsible for providing accurate information for the people included in your booking.

14. Children

Our website is not specifically directed at children.

If a child is travelling with a parent, guardian, or group, we may collect information needed to arrange the child’s permits, accommodation, transportation, or other travel services.

15. Your Privacy Requests

You may contact us if you want to:

• Ask what personal information we hold about you
• Correct inaccurate information
• Ask us to remove information that we no longer need
• Ask how we use your information
• Stop receiving marketing messages

Some information, including payment, accounting, permit, and booking records, may need to be retained for legal or business reasons.

16. Changes to This Policy

We may update this Privacy Policy when our website, services, or the way we handle information changes.

The date at the top of this page shows when the policy was last updated.

17. Contact Us

For questions about this Privacy Policy or your personal information, contact:

Mountain World Treks and Expedition Pvt. Ltd.
Kathmandu, Nepal
Email: [Add official email address]
Phone / WhatsApp: [Add phone number]

When contacting us about your information, please use the name and email address or phone number connected with your enquiry or booking so we can find the relevant records.